FAQ
FREQUENTLY ASKED QUESTIONS:
ACCOUNT INFORMATION:
How can I join Honey Punch and Wild Honey?
Getting in is easy! Just click "Register" on the top right corner, and follow the instructions of the application. You can only become a member if you are a business, so your business license, state certifications and/or federal tax ID is required.
How come I can't login even if I am already registered?
After registering it will take 1-2 business days to verify your information and allow access to our online store. If after 3 business days you still cannot login to your account, please contact us.
Help! I forgot my password.
No worries! Just press on "Forgot Your Password?" under the login button.
FULFILLING ORDERS:
Did you receive my order?
After you place you order, you should be directed to an order confirmation message which will contain your order number. This information will also be emailed to you.
Can I make changes to my order?
If we have not shipped your order, you can catch us by calling our corporate office number: 323-315-0134
When will my card be charged?
Before your card is charged, we preauthorize the amount on your card to be sure you have sufficient funds. We only charge your card once the order is packed, weighted, and ready to ship.
Will I be notified if a style on my order is sold out?
We indicate any sold out items on your invoice. You will not be charged for any styles you do not receive.
SHIPPING:
Where is my order?
Once your order packed, charged, and ready to go, we send you a tracking number.
How long does it take for my order to ship?
Due to high volume, allow 2 business days for your order to ship. If your order has pre-order/back order styles, your order will be shipped once we receive the item in the warehouse.
What if my package doesn't arrive?
You can track the status of your order through the tracking number we sent you. If you are unable to still track your item, contact us.
What are the restrictions on spending $750 get free shipping offer?
Free shipping offers are valid for UPS ground only nationwide excluding Hawaii, Canada, Alaska, and International addresses. The order must be $750 worth of in stock items.
How come shipping cost is not shown during checkout?
Shipping cost is not determined until we've fully packed and weighed your package.
What are my shipping options?
UPS Ground
UPS 3rd Day
UPS 2nd Day
UPS Next Day
FedEx (Contact Us)
USPS
RETURN, EXCHANGE, & DAMAGE POLICIES:
The item I received was wrong/damaged?
We apologize that you received the incorrect/damaged item. Please send an e-mail to [email protected] with your invoice #, company name, a photo of the item(s), and a brief description on why you are returning the item(s).
Can I exchange a style?
You sure can! Get in touch with [email protected] to see how you can exchange your style for a different one.
What is your return policy?
To receive a return authorization (RA) request, submit a claim within 10 business days to [email protected]. All returns must be unworn, unwashed, and unaltered with tags still attached. Return labels are only issued for damages.
Once I received my RA form, where can I send the package?
Honey Punch
Attn: Online Returns
1535 Rio Vista Ave
Los Angeles, CA 90023
MISCELLANEOUS:
Do you attend tradeshows?
Yes! Check out our events page to see where we're going next.
Where can I find future styles?
Check out the pre-orders tab to see styles coming in within the next couple months.
What are your business hours?
We are open from Monday - Friday 8:30AM to 5:30PM PST.
